SKILLS NEEDED FOR “SUCCESS” IN A CULTURALLY DIVERSE SOCIETY   7

1. TO BE AWARE OF ONE’S OWN CULTURE

2. TO BE AWARE OF ONE’S OWN CAPABILITIES AND POTENTIAL TO IMPACT OTHERS

TO BE AWARE OF ONE’S OWN LIMITATIONS

3. TO PRACTICE EMPATHY WITH OTHERS

TO SEE THE WORLD AS OTHERS SEE IT

4. TO RESPECT OTHER CULTURES

NOT NECESSARILY TO AGREE WITH OR ACCEPT AS ONE’S OWN ALL PRACTICES OF ANOTHER

5. TO LEARN FROM INTERACTING

PRESENT MOMENT LIVING

6. TO BE NONJUDGMENTAL

CONTROL NATURAL TENDENCY TO MAKE VALUE JUDGMENTS ABOUT OTHERS

7. TO BE AWARE OF STEREOTYPES

GENERALIZATIONS (POSITIVE AND NEGATIVE) TEND TO MINIMIZE INDIVIDUALS

8. TO BE ABLE TO COMMUNICATE WELL

ASK OPEN-ENDED QUESTIONS (OPPOSITE OF LEADING?)

USE SILENCE

PARAPHRASE

REFLECT FEELING

BE AWARE OF CODE/UNWELCOME TERMINOLOGY

9. TO RELATE TO PEOPLE WHO ARE NOT THE SAME

MAKE SPECIAL EFFORT TO GO BEYOND FAMILIAR AND COMFORTABLE

10. TO LISTEN AND OBSERVE WELL

11. TO BE FLEXIBLE

RANGE OF OPTIONS AND CHOICES

12. TO ADJUST ACCORDING TO PEOPLE’S REACTIONS

BE ABLE TO READ REACTIONS

13. TO TOLERATE AMBIGUITY

HELPS TO DEAL WITH UNAVOIDABLE STRESS OF UNKNOWN